Reserve The Best Hotel In Cancun and Playa del Carmen






Aereal Views

Policies

Method of Payment:

We accept Visa and Master card. If you do not have a Visa or Master card you can send us a wire transfer to our bank in Miami or a Certified check to our Atlanta Office.

Billing Policy

Hotel Reservations:

  • Reservations Deparment will charge your credit card once the confirmation number for your reservation is issued.

Tours & Transportation:

  • Reservations will be charged to your credit card when submitted and reservation is confirmed.

Cancellation Policy

Hotel Reservations:

  • Due to credit card fees, the equivalent of 10% of the total amount of the reservation will be charged if the reservation is cancelled 15 days prior to the arrival date.
  • Minimum 2 night charge for reservations cancelled 14-1 day prior to arrival date.
  • Cancellations made within 24 hrs prior to arrival or no shows are 100% non-refundable.
  • Some hotels may have specific cancellation policies for reservations during Christmas, New Year and Easter Week. Please request further details when booking.

Tours & Transportation cancellation:same as above.

Hoteles Real Resorts S.A. de C.V. All Rights Reserved
E-mail: real@realresorts.com - Web: www.RealResorts.com
Reservations:  USA & Canada 1.800.760.0944    Mexico 01.800.216.5500    International +52.998.881.7340 / 7341
Travel Agents:  USA & Canada 1.800.625.2875    Mexico 01.800.527.8673    International +52.998.287.3688