We accept Visa and Master card. If you do not have a Visa or Master card you can send us a wire transfer to our bank in Miami or a Certified check to our Atlanta Office.
Billing Policy
Hotel Reservations:
Reservations Deparment will charge your credit card once the confirmation number for your reservation is issued.
Tours & Transportation:
Reservations will be charged to your credit card when submitted and reservation is confirmed.
Cancellation Policy
Hotel Reservations:
Due to credit card fees, the equivalent of 10% of the total amount of the reservation will be charged if the reservation is cancelled 15 days prior to the arrival date.
Minimum 2 night charge for reservations cancelled 14-1 day prior to arrival date.
Cancellations made within 24 hrs prior to arrival or no shows are 100% non-refundable.
Some hotels may have specific cancellation policies for reservations during Christmas, New Year and Easter Week. Please request further details when booking.
Tours & Transportation cancellation:same as above.
Hoteles Real Resorts S.A. de C.V. All Rights Reserved
E-mail: real@realresorts.com - Web: www.RealResorts.com Reservations: USA & Canada 1.800.760.0944 Mexico 01.800.216.5500 International +52.998.881.7340 / 7341 Travel Agents: USA & Canada 1.800.625.2875 Mexico 01.800.527.8673 International +52.998.287.3688